Education Subject: Education and Teaching

In just about any industry or any role, we are almost constantly involved in solving problem. It is what makes humanity progress forward by constantly searching for better solutions to common problems or new solutions to new problems as our societies become more complex. We make decisions and solve problems…

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Planning and organizing are two of the key functions performed by any manager or supervisor. By improving these skills participants will improve productivity and feel more in control and satisfied in their work roles The participants will work on real-life case studies and in-tray activities to help them identify and…

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Time is a valuable resource for any professionals.  Inefficient use of time means wasted money and missed business opportunities. This course will teach working professionals how to effectively and efficiently make the most of their work time. It is highly participative and encourages the practice of new skills throughout. At…

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People are the primary resource of any organisation or team.  It is people who plan, organise, make decisions, and conduct business. We use interpersonal skills all the time and have been developing them ever since we were born. Whether you’re getting to know someone, making a request, giving instructions, dealing…

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Today in highly competitive market places, sales people need to not only have knowledge of their own products & services, but require an understanding of their clients business & how they can contribute positively to their success. Sales people have to act as advisers, problem solvers & consultants & be…

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Presenting is all about having an impact. You want everyone to understand your message and get it to stick.  After all, a presenter wants to make a viral message so that everyone will end up talking about. A great presenter has two notable qualities: appropriate skills and personal confidence. Confidence…

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Good customer care is vital for your organisation’s reputation. While many companies promise to deliver an incredible customer experience, some are better at delivering than others. Good customer care depends on staff acting with professionalism and self-confidence. This course will help improve your skills in listening to clients, users, supporters…

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Although it does take plenty of creativity to design an event that is memorable and meaningful, it also takes careful attention to detail, adaptability, effective delegating, and a lot of work. This two-day course will walk you through the process of event management, from the beginning stages of planning, to…

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Every time you offer your service or products to another person, you become a customer service representative and that person is now your customer. Anyone involved in business or organisation therefore needs to know the principals of effective customer service skills. Knowing how to deal with customers in difficult situations,…

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The way you handle yourself in a business and social environment can reveal a lot about you, and your position within an organization. From meetings with the boss to meetings with clients and customers, knowing the right things to do and say can make a tremendous difference in helping you…

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