Category: Soft Skills

People are the primary resource of any organisation or team.  It is people who plan, organise, make decisions, and conduct business. We use interpersonal skills all the time and have been developing them ever since we were born. Whether you’re getting to know someone, making a request, giving instructions, dealing…

Read More

Abigail Van Buren, the writer of Dear Abby, once said, “There are two kinds of people: those who come into a room with the attitude, ‘Here I am!’ and those who have the attitude, ‘There you are!’” This course is a three-day exploration about the type of impact we want…

Read More

Today in highly competitive market places, sales people need to not only have knowledge of their own products & services, but require an understanding of their clients business & how they can contribute positively to their success. Sales people have to act as advisers, problem solvers & consultants & be…

Read More

Marketing is an essential element for every business. It can be that one missing piece of the puzzle, and when it fits the big picture is revealed. Your participants will be given an introduction to marketing and its benefits. If you are not marketing your business you will not grow,…

Read More

Good customer care is vital for your organisation’s reputation. While many companies promise to deliver an incredible customer experience, some are better at delivering than others. Good customer care depends on staff acting with professionalism and self-confidence. This course will help improve your skills in listening to clients, users, supporters…

Read More

Although it does take plenty of creativity to design an event that is memorable and meaningful, it also takes careful attention to detail, adaptability, effective delegating, and a lot of work. This two-day course will walk you through the process of event management, from the beginning stages of planning, to…

Read More

This five day program will give managers the tools to handle numerous human resource situations. Whether you’re a recently appointed HR manager, are new to HR or have a non-HR job with HR responsibilities, this course can give you the know-how you need. Understand essential HR functions and learn to…

Read More

Successful companies are made up of great employees, so why not hire great employees? Hiring and training employees is an expensive venture. Be sure to hire the right person for the right position. Hiring the right person is more about skills and abilities; it is about finding the right combination…

Read More

Most trainers today probably didn’t start out to be trainers. They often work in a field where they develop extensive knowledge and then are asked to share what they know. Many trainers have some experience with teaching, writing, or leadership, although they come from nearly every field. As such, people…

Read More

Effective training or development depends on knowing what is required – for the individual, the department and the organisation as a whole. With limited budgets and the need for cost-effective solutions, all organisations need to ensure that the resources invested in training are targeted at areas where training and development…

Read More